Terms and Conditions

1. General

These terms set out the rights, obligations and liability of the buyer and the seller, MB Kalm (the "Seller"), when products are ordered through this website.

By placing an order, the buyer confirms that they have read and accept these terms. The Seller's details are shown at the top of this page.

2. Orders and conclusion of the contract

The buyer fills in the order form on the website. Within 1 business day of receiving the order, the Seller contacts the buyer by email or phone to confirm the quantity, price, delivery address and payment method.

The sales contract is concluded when the Seller confirms the order and the buyer pays for the product in the agreed way.

3. Prices and payment

Prices are shown in euros and are final. Delivery is free of charge.

No payments are taken on the website and no card details are requested — the payment method is agreed with the buyer when the order is confirmed.

4. Delivery

Products are delivered free of charge: within 3 days in Lithuania and within 7–10 days to other European countries, counted from order confirmation and payment. See "Shipping and Returns" for details.

Ownership and the risk of accidental loss pass to the buyer when the product is handed over to them.

5. Right of withdrawal

A consumer may withdraw from the contract within 14 days of receiving the product without giving a reason, by notifying the Seller in writing (by email) and stating the order number.

The product must be returned within 14 days of sending the notice. The money, including the original delivery cost, is refunded within 14 days of receiving the notice using the same payment method; the Seller may withhold the refund until the product has been received.

The buyer bears the direct cost of returning the product, unless it is defective or not what was ordered. The buyer is liable for any loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

6. Quality and legal guarantee

A 2-year legal guarantee applies to any lack of conformity of the product. If a defect is found, the buyer may require free repair or replacement, a price reduction or termination of the contract as provided by law.

The guarantee does not cover damage caused by improper use, mechanical damage, moisture or unauthorised repair.

7. Liability

The buyer is responsible for the accuracy of the details provided in the order form. The Seller is not liable for delivery delays caused by inaccurate details provided by the buyer or by circumstances beyond the Seller's control.

8. Personal data

The buyer's personal data is processed in accordance with the Privacy Policy.

9. Disputes

These terms are governed by the laws of the Republic of Lithuania; this does not deprive a consumer of the protection afforded by the mandatory laws of their country of habitual residence.

Disputes are resolved by negotiation. Consumers may also contact the State Consumer Rights Protection Authority of Lithuania (Vilniaus g. 25, Vilnius, www.vvtat.lt), their national consumer authority, or the courts.

10. Final provisions

The Seller may amend these terms. An order is governed by the terms in force when it was placed.